Integrity Program

Our commitment

At VIPER SpA we maintain an Integrity and Compliance Program aimed at preventing, detecting and responding to conduct contrary to ethics, such as bribery, corruption, fraud, conflicts of interest, collusion and other improper practices. This program applies to our operations with clients in both the public and private sectors, in Chile and abroad.

Scope

The Program applies to:

• Directors, management and employees (under any contractual arrangement).
• Relevant third parties (for example, partners, critical suppliers, subcontractors and resellers).
• The entire contracting cycle and its execution: opportunity assessment, bid preparation, signing, implementation, support and service continuity.

What it consists of

The Program is implemented through a set of operational components, including:

• Internal policies and standards (includes Code of Ethics, conflict of interest rules, gifts/hospitality, interaction with public entities and collusion prevention).
• Controls and traceability for relevant decisions (internal approvals, documentary support and evidence preservation).
• Third-party management with integrity standards consistent with the role they fulfill and the associated risk.
• Training and dissemination to ensure the Program is known and applied.
• Whistleblowing channel and a proportional and confidential assessment and investigation procedure.

Governance

The Program is managed by VIPER's Integrity Officer, with direct reporting to the General Management. Operational managers are responsible for implementing controls and ensuring consistency between what is offered, what is contracted and what is executed.

Whistleblowing channel

VIPER maintains a whistleblowing channel for reporting situations that may affect integrity. For security reasons and to safeguard the proper handling of reports, the operational details of the channel are not published on this page.

ISO 27001 and control practices

VIPER has an Information Security Management System aligned with ISO 27001. This reinforces document control practices, risk management, audits, traceability and incident management, which the Integrity Program leverages to ensure verifiable implementation.

Consistency with our public commitments

VIPER maintains public documents related to the service (for example, Service Conditions, Service Level Agreement (SLA) and Privacy Policy). Our Program requires that bids, contracts and communications be consistent with those declarations and with the agreements in force with each client.

Additional information

By its nature, this Program contains internal procedures and controls that are not published in full. When required, VIPER may provide additional information and implementation evidence to the corresponding counterparty.

Last updated: 18-12-2025

Related documents

• Privacy Policy
• Service Level Agreement (SLA)
• Service Conditions
• Data Deletion Procedure

This document is a translated adaptation of the original Spanish text, which constitutes the sole legally binding version. In the event of any discrepancy between this version and the original, the Spanish text shall prevail.